Refund and Cancellation Policy

1. General Overview

At All Eyez On Me, we prioritize customer satisfaction. However, due to the nature of our business—offering apparel and fashion items—we follow a structured refund and cancellation policy to ensure transparency, fairness, and legal compliance.

By making a purchase on our website, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • The refund request must be raised within 7 calendar days of receiving the product.

  • The product must be unused, unwashed, undamaged, and in original packaging with tags intact.

  • Proof of purchase (order number, receipt, or invoice) must be provided.

  • The product must not be part of any clearance, sale, or promotional offer marked as “non-refundable.”

3. Non-Refundable Items

Refunds will not be granted in the following cases:

  • Products returned in used or damaged condition.

  • Items bought on clearance sale or with heavy discounts (unless damaged or defective).

  • Customized products or made-to-order items.

  • Delay in delivery due to unavoidable logistics issues or circumstances beyond our control.

4. Damaged or Incorrect Items

If you have received a damaged or wrong product:

  • Please email info@alleyezonme.in with photos or videos of the damaged item within 48 hours of delivery.

5. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Shipping charges (if any) will not be refunded.

  • We are not responsible for delays caused by your bank, payment gateway, or other intermediaries.

6. Cancellation Policy

  • Orders can be canceled within 6 hours of placing the order by contacting us via email at info@alleyezonme.in.

  • Orders that have already been processed, packed, or shipped cannot be canceled.

  • In case of cancellation, the refunded amount (if eligible) will be processed within 7–10 business days.

7. Return Shipping

  • Customers are responsible for the return shipping cost unless the item is faulty or incorrect.

  • We recommend using a trackable courier service and keeping the receipt until your return is confirmed.

  • Products must be returned to the address mentioned in our return confirmation email.

  • Return will be acceptable within 7 days 

8. Dispute Resolution

  • In case of any disputes regarding refunds, cancellations, or product quality, our support team will make every effort to resolve the matter amicably.

  • If required, legal jurisdiction will be in Bangalore, Karnataka, India.

  • We are not offering any replacement and exchange 

9. Contact Information

For any queries, refund/cancellation requests, or feedback, please contact us:

📧 Email: info@alleyezonme.in 

Phno: 97317 72137
 Subject Line: Refund/Cancellation Request – [Your Order Number]

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